Terms and Conditions



Any material contained herein and any other rights associated with Lioness Hair Co Ltd website are protected under copyright law and may not be reproduced by you for any public or commercial use without our express permission.



This website is owned and managed by Lioness Hair Co Ltd. and it is assumed that by use of the website you agree to be bound by the terms and conditions (T&C’s) contained herein. We reserve the right to change these T&C’s at any time. We will not alter these in such a way as to be detrimental or less-protective of your personal information without obtaining your consent. Lioness Hair Ltd will only use the information that we collect about you in accordance with the Data Protection Act 1998 and will not share any of your information with other third parties without obtaining your consent.


Additional information regarding orders

We reserve the right to refuse to process an order due to suspected fraud or unauthorised/ illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised/illegal activity. To avoid delays, please be sure your name, billing and shipping address match the card you are using. If certain order cancellations occur, we will attempt to credit you in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorised/ illegal activity.



The price for each product is stated in Great British Pound Sterling (GBP). The price in GBP can be converted to a number of different currencies including, United State Dollar, Canadian Dollar, Australian Dollar and Euros by using a reputable price conversion site. We try to ensure that all prices quoted are accurate. The cost of foreign products and services may fluctuate and all prices advertised are subject to such changes. However, if a pricing error occurs we will notify you via email detailing the change.


Hair extensions are usually sent out next day guaranteed delivery when ordered within the UK before 4pm GMT provided that they are in stock. All international orders will arrive within 5-7 working days via standard delivery. All orders are provided with an online track-able service. We will make every effort to deliver within the time frame stated. However, as delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Our signature wigs and lace systems are created on order and will take 7-14 days to process. Wigs and Lace system will be delivered between 2-4 weeks from payment. If the item is in stock, they will be sent immediately according to the shipping method you have selected. After this, it will be delivered by express delivery for UK orders and standard for International Orders.  

Returns and Refunds: 

Lioness Hair has a strict quality control policy and ensure that all hair items are thoroughly checked and inspected to maintain the high standard requirements of our customer. Due to the nature of our products all sales are final, however we may be able to offer an exchange if the following procedure is adhered to:

  •  An exchange will be made for the same value only or store credit if it is returned within 3 days of receipt

  •  The items must be returned before an exchange can be issued. The items should be returned by a recorded tractable delivery courier as we cannot accept responsibility for lost or damaged items. This will be at the expense of the individual. 

  • No exchange will be available if the seal around the hair is damaged or untied due to sanitation reasons

Registered company number: 13121066